Satcom Global Aura VSAT

10 reasons the biggest fleets are installing Aura

We believe that Satcom Global Aura has advantages over many of the VSAT service options available on the market today, as it was purpose built to offer the best service quality, coverage, flexibility, value and longevity. Here are some of the reasons why the biggest fleets are turning to Aura for their maritime communications:

1. Leading global coverage

Aura has one of the best examples of Ku-Band coverage available on the market today spanning the world’s oceans and major shipping lanes in partnership with leading satellite networks worldwide.  Aura coverage will also continue to evolve and expand however, in line with customer demand, and we will have enhanced our Indian Ocean coverage before the end of 2017.

2. HTS-ready

Aura is futureproof and was developed with HTS (High Throughput Satellites) in mind from the beginning. We use the iDirect platform and their latest X7 modems giving us a seamless pathway to Velocity and HTS technology. As HTS satellites come online, Aura customers will benefit from increased capacity and high bandwidth applications. Velocity will also bring increased network monitoring and visibility for Satcom Global. Many other VSAT providers are not in this position.

3. Flexible, competitively priced packages

Aura is available in a wide range of flexible packages with mix and match options for airtime and hardware, to suit specific requirements for different vessels and fleets. We’re also confident that our pricing is some of the best available on the market, ensuring that everything is included upfront with no hidden costs and complete transparency.

4. Reliable L-Band back-up options with seamless Ku-band prioritization

Aura provides automatic Ku to L-band service switching, with alerting that ensures our technical team are notified of any problems and proactively seek a solution. Seamless Ku prioritization means that once Ku connection is restored, the system switches back to the VSAT service, ensuring customers have access to optimum bandwidth at all times.

5. Innovative value added solutions

Our proprietary developed IPSignature 4 solution sits at the heart of Aura, monitoring performance in the background, and proactively supporting our technical teams with full visibility and access to vessel networks. IPSignature 4 also enables customers to manage their own fleet communications and provides BYOD access for crew communications.

6. CIR guarantees bandwidth across all packages

All Aura packages have a Committed Information Rate (CIR), which is the guaranteed bandwidth rate that the customer can expect at all times. Most other providers cannot offer a CIR, as they can’t guarantee bandwidth due to contention on their networks.

7. Unmatched fair use policy

Aura has a very flexible fair use policy which will never impact our CIR. Our intention is not to restrict bandwidth or specific applications; only to prevent abuse of the service.

8. Leading SLA of 99.5% network uptime

Our CIR is guaranteed by our Service Level Agreement which includes a network uptime commitment of 99.5% for Ku-band. This is our guarantee of service quality.

9. Proactive 24/7 technical support

Our support team are online and available to speak to customers round the world on a 24/7 basis to assist with any technical requirements or issues. Aura’s intelligent monitoring software and alerting capabilities means that we are often notified of a problem and can be investigating it, long before the problem causes an issue on-board.

10. Industry leading, rapid installation delivered by marine experts with 40+ years’ experience

Our VSAT implementation and engineering teams ensure that every aspect of Aura installations are carried out quickly and efficiently, no matter where they take place.  Our partnership with Intellian ensures we have access to pre-configured and pre-tested hardware in a number of strategic locations. 

 

If you think Aura could benefit your business and you'd like to discuss your communications requirements with us, please fill in the contact form at the top of the page.

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To find out how Aura could specifically benefit your fleet or to request a quote, please fill in the contact form below:

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