Customer support 24hrs a day, 7 days a week

We aim to become the most customer centric satellite communications company."
Ian robinson
Chief Executive Officer

Satcom Global’s key focus is to provide quality products and services to our customers across the globe, backed up with expert customer support.

Support is available on a 24/7 basis so you can access the help you need no matter where you are based in the world. Either log-on to our dedicated support centre Halo, or email or call the teams directly – whatever works best for you.

Our staff are fully trained and qualified to provide support across multiple satellite networks and equipment from leading manufacturers. We pride ourselves on having a knowledgable team who strive to resolve problems, meeting the needs of our customers as quickly as possible.

You can find out more about our support teams and online support centre, Halo below:

Airtime Billing Contacts
Left Image Chahnthana Uiyahan (Mai)Group Airtime Billing, Thailand
  • Resolution of airtime billing queries
  • Accounting Authority administration

 

For billing queries please contact: globalbilling@satcomglobal.com

For accounting authority queries please contact: traffic@satcomglobal.com

Airtime Service Provisioning Contacts
Left Image Danielle HendersonRadio Traffic Administrator, UK
  • Activation, suspension & deactivation of terminals and SIM cards
  • Setting of data usage controls & alarms
  • Order processing for prepaid cards and pins

 

For provisioning queries please contact: airtimecs@satcomglobal.com

Technical Support Contacts
Left Image Martin BellTechnical Support, UK

Technical troubleshooting and remote support for;

- Satellite terminals & related hardware

- Satcom Global & associated third party software

  • Product demonstrations & training

For technical queries please contact: technicalsupport@satcomglobal.com

UK:   +44 (0) 191 258 8649

US:   + (1) 877 223 5075

Asia: +65 3108 0519

Australia: +61 2888 00171 

Engineering and Installation Contacts
Left Image Eddie SongSystem Engineer, Singapore
  • Global network of skilled engineers available at short notice for;
  • Response Engineering
  • Annual Surveys
  • Turnkey Solutions
  • Installation and Commisioning
  • Managed Maintenance Contracts
  • Shot Blasting / Surface Maintenance

For assistance please contact engineering@satcomglobal.com or call +44 (0)191 258 1635

Satcom Global Halo - Customer Support Centre
Left Image

Satcom Global Halo is our dedicated customer support centre for:

  • Submitting and viewing support requests
  • Technical documents and manuals
  • Technical product and service news

You can access Halo here: https://support.satcomglobal.com/